"The One Minute Manager"

by Ken Blanchard

One Minute Goal Setting
With the employee:

• Reach agreement with the employee on goals
• On a single sheet of paper for each goal, write out the goal in less than 250 words
• Read and re-read each goal
• Periodically review the employee's performance to see if it matches the goal

One Minute Praisings

• Tell the employee up front that you are going to let them know in no uncertain terms how they are doing
• Praise them immediately
• Tell the what is right about what they have done (be specific)
• Tell them how good you feel about what they have done, and how it helps the organization and the other people who work there
• Pause for the effect to sink in
• Encourage them to continue the good work
• Touch them if appropriate

One Minute Reprimands

• Tell employees before-hand that you are going to let them know in no uncertain terms how they are doing
• Reprimand them immediately when necessary
• Tell them what they have done that is wrong (be specific)
• Tell them how you feel about what they have done wrong
• Pause for a few seconds of uncomfortable silence
• Touch them if appropriate
• Remind them how much you value them
• Re-affirm that you think well of them but not of their performance in this situation
• Realize that when the reprimand is over, it's over