Check out the following articles for a different perspective:

Dealing with Bunglers
Defeat Overwhelm
Set Your Alarm to Sleep
The Tape Loop in Your Head
Learn for Life!
No Fear
Jump Start Your Day
Fix It, Now!
Workplace coaching for improvement - this is a coaching checklist job aid
Conflict Resolution: How Successful Managers Move from Problems to Solutions in 4 Steps
Breaking Down Barriers to Effective Listening
Tap Dancing Through Minefields - Avoiding Unintended Put-Down Messages